FAQ

Frequently asked questions

I’ve found the sneakers I want but can’t select my size


Our stock changes all of the time which means that sizes come and go. Because our sneakers are not always available from standard retailers they are usually in limited quantity however if you are desperate for a certain pair and cannot source them yourself just give us a shout and we will try to for you.




Can you give me more information about the sneakers?


Of course! Either send us an email or give us a shout and we will do our best to get you what information you need.




Has my order been sent yet ?


We aim to send your order within 2 business working days by Royal Mail signed for. If you would like your sneakers sooner then please contact us for delivery prices.




What is your returns policy?


If you are not entirely satisfied we offer returns within 14 days of delivery (UK Only). Items must be undamaged, unworn and in the original packaging. We do not offer free returns and it is therefore the customer's responsibility to send the item back to us. Once the item has been received to the given address you'll receive a full refund within 2-3 working days. Although our sneakers are all brand new and unworn, some deterioration of the materials may have occurred due to age. We advise that sneakers older than 4 years old are used only for collection purposes. We do not offer returns for any used sneakers, offer no guarantees for performance and do not refund postage or customs costs.




What payment methods do you accept?


All major credit and debit cards are accepted.

We also accept PayPal as well as other payment methods.

If it is easiest for you to send payment by bank transfer, postal order or cheque then this can be arranged upon request.




Are your sneakers genuine?


We can guarantee that all of the sneakers we sell are 100% authentic and approved by key members of staff. If you would like any extra information or more photos then just get in touch and we would be happy to help.




Can I cancel my order?


No problem, if you change your mind you can contact us within a period of 24 hours from when your order has been placed in order to cancel your purchase.




Delivery - How much is it and how long does it take?


UK £5 First Class Signed For (1-2 working days) OR Special Next Day Delivery £11 (Mon to Fri only must be ordered before 1pm for next day delivery). Europe £25 DHL Express Tracked & Signed (3-5 working days)

Rest of the World £30.00 DHL Express Tracked & Signed (3 -7 working days) Counties outside of the UK may be subject to customs charges and fees. The recipient will have to pay these before the parcel is released to them. We cannot advise on what these may be. Please contact your customs authorities for advice. Unfortunately we cannot post to all countries world wide due to international trade restrictions - if your destination is not on our list at check out then get in touch to see if we can help.





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